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By using our services and purchasing products from Tough Gear, you agree to the following terms:
By placing an order, you are making an offer to purchase the product(s). We reserve the right to accept or decline orders at our discretion. You agree to provide accurate billing, payment, and shipping details.
You can return items within 7 days of receiving them if they are in new, unused condition and in their original packaging. A return shipping fee of AED 35 applies. If an item is defective or damaged, contact us immediately for a resolution. For more details, read our Return & Refund Policy.
If you receive a damaged or incorrect item, contact us immediately at onlinesales@mostafawi.ae. We will assess the issue and determine the appropriate action.
Certain items, including personal care products, opened items, sale items, and custom orders, cannot be returned.
Refunds will be processed within 10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
We are not responsible for delays caused by third-party carriers. The risk of loss and ownership of products pass to you once shipped.
You agree to use our services for lawful purposes only. Any unauthorized use of our content or services is prohibited.
Your personal information is subject to our Privacy Policy. We ensure the security of your data in compliance with applicable regulations.
These Terms are governed by the laws of the UAE. Any legal disputes will be resolved in the UAE courts.
We may update these terms and conditions at any time. Any changes will be posted on this page, and by continuing to use our services, you accept those changes.
For further inquiries, contact us at:
Email: onlinesales@mostafawi.ae
Phone: +971 52 692 5264
For detailed terms, you can visit our full Terms of Service.
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