Terms of service

OVERVIEW

The terms “we,” “us,” and “our” refer to Tough Gear, a brand of Mustafawi Group (L.L.C.). Tough Gear operates this store and website, providing a curated shopping experience through various products, including Wrangler, Lee, Dickies, Victorinox, Pelican, ICEL, and Kretzer. Tough Gear is powered by Shopify, which enables us to offer these services.

These Terms of Service ("Terms") govern your use of our Services and are legally binding. Please read them carefully as they include important information regarding your legal rights, including limitations of liability and disclaimers.

By accessing or using our Services, you agree to abide by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction of residence and have consented to allow your minor dependents to use the Services if applicable.

To use our Services, you may need to provide certain information, including your email address, billing, payment, and shipping details. You are responsible for ensuring that all information provided is accurate, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You may not transfer, sell, or assign your account.

SECTION 2 - OUR PRODUCTS

We make every effort to represent our products and services accurately on our online store. However, product colors and appearance may vary depending on your device’s settings.

We do not warrant that products or services will meet your expectations, as the appearance and quality may differ from how they appear on your device. Product descriptions are subject to change without notice, and we reserve the right to discontinue or modify products at our discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the product(s). Tough Gear reserves the right to accept or decline your order at our discretion. An order is only considered accepted once we confirm the order, process payment, and ship the item.

Orders may be canceled or altered before shipment. After shipping, cancellations are no longer possible, and returns will be subject to our Return & Refund Policy.

All purchases are for personal use only and not for resale or commercial use.

SECTION 4 - PRICES AND BILLING

Prices, promotions, and discounts are subject to change at any time without prior notice. The price charged for products will be the one in effect at the time of your order, confirmed in your order receipt.

Please note, unless otherwise stated, posted prices do not include applicable taxes, shipping, or customs duties. You agree to provide accurate billing information, including credit card details, to facilitate the transaction. You also agree to pay all charges, including shipping and taxes, as applicable.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times provided by us are estimates and are not guaranteed. We are not responsible for delays caused by third-party carriers, customs processing, or any external factors.

Once we transfer your order to the carrier, the risk of loss and ownership of the product passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, logos, product images, content, and website designs, are owned by Tough Gear or its licensors and are protected by intellectual property laws.

You may only use the Services for personal, non-commercial purposes. Any unauthorized reproduction, modification, or distribution of materials on the Services is prohibited.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools as part of our Services. These tools are provided "as is" and we assume no responsibility for your use of them. Use these tools at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We do not control these websites and are not responsible for their content or practices. You access third-party websites at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Tough Gear operates through Shopify, but any sales or transactions you make are directly with us. Shopify is not liable for your purchases, and you release Shopify from any claims related to your transactions with Tough Gear.

SECTION 10 - PRIVACY POLICY

Your personal information is subject to our Privacy Policy, and certain data may be processed by Shopify as described in Shopify’s Privacy Policy.

SECTION 11 - FEEDBACK

Any feedback you provide to us becomes our property, and we may use it for commercial purposes. You grant us the right to use your feedback in any media, without any obligation to compensate you.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our site may contain errors regarding product descriptions, pricing, and availability. We reserve the right to correct these errors without prior notice, including after you have placed an order.

SECTION 13 - PROHIBITED USES

You may not use our Services for unlawful purposes or to engage in harmful activities. This includes but is not limited to uploading malicious code, infringing intellectual property rights, or interfering with the functionality of the Services.

SECTION 14 - TERMINATION

We reserve the right to terminate your access to the Services if we determine that you have violated these Terms. All obligations incurred up until the termination date will remain in effect.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services are provided “as is” and “as available.” We do not guarantee that the Services will meet your expectations or be error-free. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

SECTION 16 - LIMITATION OF LIABILITY

We are not liable for any indirect, incidental, or consequential damages arising from your use of the Services or products, including lost profits, data loss, or other damages, even if we have been advised of the possibility of such damages.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold Tough Gear, Shopify, and their affiliates harmless from any claims arising from your use of the Services or any breach of these Terms.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure to enforce any right in these Terms does not constitute a waiver. These Terms represent the entire agreement between you and Tough Gear and supersede any previous agreements or communications.

SECTION 20 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without notice to you.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of the UAE. Any legal action must be brought before the courts in the jurisdiction where Tough Gear is headquartered.

SECTION 22 - HEADINGS

The section headings are for convenience only and do not affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update these Terms at our discretion. Any changes will be posted on this page, and your continued use of the Services constitutes your acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

For any questions about the Terms of Service, please contact us at:

Tough Gear
Email: onlinesales@mostafawi.ae
Physical Address: Mostafawi Group, 11b Street, Al Quoz Industrial Area 1, Dubai, United Arab Emirates.
Phone: +971 52 692 5264
Legal Business Name: Mustafawi Group (L.L.C)
License #592443
TRN: 100244318000003